GUEST SERVICES AGENT (ON CALL)
About The Position
We are hiring immediately for an on call GUEST SERVICES AGENT position. This role involves checking guests in and/or out of the hotel, resolving guest challenges throughout their stay, and promoting hotel services, amenities, and upselling products. The position requires inputting and retrieving information from a computer system, ensuring rooms and services are correctly accounted for, and assisting guests with check-out payments. The agent will also provide guests with information about the facility, services, and amenities, handle special requests, answer telephone and email inquiries, and retrieve mail and packages. Additionally, the role involves fielding and resolving guest complaints or escalating them for resolution, assisting guests in emergency situations, and maintaining adequate supplies and functional equipment at the Front Desk. The position may also include special assignments as deemed by management.
Requirements
- Previous guest service and computer experience preferred.
Responsibilities
- Completes the registration/check-in process by inputting and retrieving information from a computer system confirming pertinent information.
- Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel.
- Assists guests with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment.
- Balances and drops receipts according to accounting specifications.
- Provides guests with information about the facility, services, and amenities.
- Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions.
- Promptly answers the telephone and email inquiries. Retrieves and forwards messages to/from guests. Retrieves mail, packages and facsimiles or other special items for customers as requested.
- Fields and resolves guest complaints or escalate for resolution to appropriate department.
- Assists guests in emergency situations.
- Maintains adequate supplies and functional equipment at the Front Desk.
- Performs any special assignment deemed by the GM, Guest Services manager, or Manager on Duty.
- Perform other duties as assigned.
Benefits
- Free meals
- Uniforms
- Laundering service available at select locations
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
