Guest Services Agent - Ucluelet
True Key Hotels & Resorts•Ucluelet, BC
•CA$20 - CA$22•Onsite
About The Position
The Guest Services Agent is a hospitality pro. They are responsible for various interactions with guests, including preparing charges, keys, receiving payments and managing reservations. Guest Services Agent's are responsive and encourage a welcoming, solutions-focused environment for our guests.
Requirements
- Previous hospitality or customer service experience is an asset.
- Minimum one year experience with Room Master is an asset.
- Enthusiastic and energetic individual who is comfortable in a variety of situations.
- A service driven individual dedicated to providing all guests and owners with outstanding and consistent service.
- Proficient in Microsoft Excel, Outlook and Word an asset.
- Must be available to work weekends and evenings.
Responsibilities
- Oversee the day-to-day operations of the front desk.
- Take reservations, package bookings, guest arrivals and departures in a professional manner.
- Enter data, maintain records and launch reports and financial statements.
- Foster a success oriented and accountable environment.
- Be knowledgeable of industry partners to offer a variety of service options to our guests.
- Record day to day financial transactions and complete posting process.
Benefits
- competitive wages
- employee discount programs
- summer seasonal bonus
- referral bonuses
- flexible hours
- bonuses
- health benefits
- birthday and anniversary celebrations
- on the job training
- great opportunities for advancement
- Staff accommodation available
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
