Guest Serivces Full Time PM shift $23/hr

Pyramid Global Hospitality•Seattle, WA

9d•Onsite

About The Position

We are looking for highly motivated individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, the Guest Services Agent assists with the unloading of guest’s luggage and provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room. If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Requirements

Engaging personality
Ability to create a memorable first impression
Assists with unloading guest luggage
Provides knowledge about the hotel, its amenities, and the local area
Enjoys engaging with people from all over the world
Makes meaningful connections
Takes steps to "WOW" people
Driven
Open guest doors
Escort and orient guests to the front desk for check-in
Park and retrieve guest vehicles
Escort guests and their luggage to their room
Explain hotel amenities and fun facts
Work with other attendants
Ensure personalized guest experience
Dive to open doors for all guests
Keep entrance area clean and organized

Responsibilities

Help guests discover their “Wanderlust” experience
Provide exceptional customer service by being engaging and taking sincere interest
Interacts with all guests.
The bell person/ guest services attendant will welcome each guest to our hotel.
If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel
You will be escorting and orienting the guest to the front desk for check-in.
You will park and retrieve guests vehicles as requested
Upon check-in, you will escort the guests and their luggage to their room.
As you do so, you will be explaining our amenities and fun facts they should know about our hotel.
You will be working together with other attendants to ensure each guest has a personalized experience and will “dive" to open the door for all guests.
Assist lobby attendant in keeping entrance area clean and organized
"Be the difference" with all guest and employees and do more than just “the norm".