Seasonal Guest Services Agent

POWDR • Zion Mountain Ranch, UT

3d • Onsite

About The Position

As a Guest Services Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a warm and welcoming experience. You will manage reservations, assist guests with their needs, and contribute to the overall operations of the front desk. This is a seasonal position with working dates from the date of hire through November 1st.

Requirements

• Technical skills for entries of reservations and quality performance.
• Establish successful working relationships with co-workers and the public.
• Ability to get along well with people, be honest, punctual and reliable.
• Ability to remain calm and friendly.
• Ability to physically be out to make rounds throughout the resort.
• Ability to adapt to changing work conditions.
• Ability to work cooperatively in a team environment.
• High school diploma or equivalent required.
• Strong communication and interpersonal skills, with the ability to interact positively with guests and colleagues.
• Proficient in computer systems and software.
• Ability to multitask and manage time effectively in a fast-paced environment.

Nice To Haves

• Additional education in hospitality or related field is a plus.
• Previous experience in a front desk or customer service role is preferred.
• Experience with hotel management systems is a plus.

Responsibilities

• Greet guests upon arrival and assist with the check-in process, ensuring a smooth and efficient experience.
• Handle guest check-outs, process payments, and provide accurate billing information.
• Manage reservations through the hotel management system, ensuring accuracy and availability.
• Handle phone inquiries and assist guests with booking reservations, providing information about rates, availability, and lodge amenities.
• Provide exceptional customer service by addressing guest inquiries, concerns, and special requests in a friendly and professional manner.
• Offer local information, recommend activities, and assist guests with planning their stay.
• Maintain effective communication with housekeeping and maintenance teams to ensure room readiness and address any guest issues.
• Collaborate with other departments to provide seamless service to guests and support lodge operations.
• Perform general administrative tasks, including filing, data entry, and maintaining organized records.
• Prepare daily reports and assist with cash handling, ensuring accuracy in financial transactions.
• Understand and follow all ESQ procedures that relate to your job duties.
• Work with a “safety-first” attitude.
• Minimize your impact on the environment when at work and living onsite.
• Treat our customers, co-workers, leadership teams, all internal guests with respect and a hospitable service atmosphere must be projected at all times.
• Maintain a neat, clean and well-groomed appearance.

Benefits

• Proposed hiring rate of $17.00/hour, actual pay will be adjusted based on experience
• When available, onsite employee housing at on cost.
• Discounts on food, retail, and gear
• Complimentary access to most POWDR-owned resorts
• Career development and growth opportunities available here and at our facilities across POWDR
• A connection with people who share the same passions and embrace each other’s unique and individual styles

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED