Guest Services Agent

Columbia Hospitality•Leavenworth, WA

8d•Onsite

About The Position

Master multitasker. Memory Maker. No two days are the same: delight, problem solve, and make the day for our incredible guests. You thrive in a fast-paced and dynamic environment, responsible for efficiently handling guest check-in and check-out processes including room credits, keys, guest issue resolution and special requests. Support the Guest Services and the Front Office team with financial and service-related tasks to create unique and meaningful experiences for guests who can’t wait to return.

Requirements

Possesses a working knowledge of the front desk, efficiently handling the check-in and checkout processes according to hotel procedures and standards.
Be knowledgeable and proficient with the property management system.
Previous hospitality or customer service experience preferred.
Previous experience in cash handling & computerized Point of Sale system preferred.
Strong written and verbal communication skills required

Responsibilities

Efficiently handling the check-in and checkout processes according to hotel procedures and standards.
Establishing appropriate credit at time of guest check-in; issuing room keys and familiarizing guests with the services and areas of the property.
Operating the PBX and Radio paging system according to procedures.
Ensuring guest and employee needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable.
Ensuring proper execution of VIP requirements, including room requests, amenity placement, welcome letters, gifts, etc.
Organizing New Agent trainings, ensuring new agents quickly and efficiently learn programs and SOPs.
Having regular check-ins with FDAs and helping to ensure Agents are efficient, confident, and knowledgeable in the Lodge and its policies and procedures.
Maintaining an up-to-date working knowledge of all property amenities as well as any special events.
Following all company policies and procedures; reporting accidents, injuries, and unsafe work conditions to manager; ensuring uniform and personal appearance are clean and professional.
Managing guest issues effectively, keeping in mind both the guest’s needs and business objectives.
Using discretion and professionalism in resolving guest conflicts and using good judgment to consult with management if assistance or follow-up is needed.
Developing and maintaining positive working relationships with others; supporting the team to reach common goals.
Familiarizing themselves and learning Supervisor tasks. Assisting with supervisor tasks as needed.

Benefits

Hourly Pay: $18.00
Get Paid Daily (Make any day payday)
Paid Time off & Holiday Pay
Medical, Dental, Vision, Disability, 401K
HSA/FSA Plans -with employer contribution
Values Based Culture (#OMGLIFE)
Culture Add (Creating Space for Fresh Perspectives)
Referral Bonus (Get Paid to Recruit)
Discounted Lodging, Dining, Spa, Golf, and Retail
Employee Assistance Program
“Columbia Cares” Volunteer Opportunities
Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
Online Learning Platform to Help You Grow!
Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)