The Water Tower Inn - Guest Services Agent

Days Hospitality Limited Careers•Sault Ste. Marie, ON

1d•CA$19 - CA$21•Onsite

About The Position

The Water Tower Inn is seeking enthusiastic and attentive individuals to join their team as Guest Services Agents. This role is crucial in ensuring every guest feels welcomed and valued from the moment they enter the hotel. The Guest Services Agent is the first point of contact and plays a key role in shaping the guest experience, from check-out in the mornings to check-in in the afternoons and evenings. This position requires strong communication and organizational skills to effectively manage guest interactions, coordinate with various hotel departments, and provide exceptional service.

Requirements

Some experience in guest/customer service.
Flexibility to work a variety of shifts.
Understanding that SERVICE is the key to any successful business.

Nice To Haves

Enthusiastic, Attentive and Approachable demeanor.
Organized & Communicative.
Effective Multi-Tasker.

Responsibilities

Greet guests warmly and acknowledge colleagues.
Prepare for shifts and conduct relay handoffs of information from previous shifts.
Provide exceptional service and care to every guest.
Manage guest check-outs, gathering feedback on their stay.
Communicate with supporting departments (housekeeping, maintenance, food and beverage) to ensure rooms are clean and well-maintained.
Assist guests with late check-outs if necessary.
Welcome guests during check-in, understanding their needs (e.g., vacation, business, emergency travel).
Act as an ambassador for the hotel, surroundings, and city, providing information on amenities, directions, and dining recommendations.
Ensure guests are taken care of and prepared for a satisfactory stay.
Follow company policies, including checking IDs and providing room keys.
Anticipate and address guest needs, including preferences, messages, requests, questions, and concerns.
Answer phone calls professionally, transferring them or assisting guests.
Handle cash and credit card transactions accurately.
Maintain a calm and welcoming demeanor while multitasking.
Listen respectfully to guest complaints, empathize, and work towards a resolution or involve a manager when necessary.
Sell the property and services by following company and brand standards, including up-selling amenities and promoting other department sales opportunities.