AGENT - ROOM GS

Pyramid Global Hospitality•Cincinnati, OH

9d•Onsite

About The Position

Pyramid Global Hospitality is seeking a highly motivated individual to join their Guest Services team as a Guest Services Agent. This role involves creating a memorable first impression for guests, assisting with luggage, and providing information about the hotel, its amenities, and the local area. The ideal candidate will have an engaging personality, enjoy interacting with people from around the world, and be dedicated to providing exceptional customer service. This is a second shift position with opportunities for career growth in the hospitality industry at a world-class property.

Requirements

At least one year in a customer service role with high guest interaction
A Valid driver's license with no major infractions for 6 months
Ability to solve problems when they arise
Ability to work in a team environment is a must
Pleasant and helpful personality
Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel
A strong desire to make an impact on other people
An outgoing and engaging personality
Excellent verbal communication skills
Ability to work in a fast-paced setting
Ability to stand for the duration of the shift
Must be available to work various shifts including weekends and holidays

Nice To Haves

Hospitality industry experience is a plus

Responsibilities

Help guests discover their “Wanderlust” experience
Provide exceptional customer service by being engaging and taking sincere interest
Interact with all guests, welcoming them to the hotel/resort
Open doors for guests arriving by motor vehicle
Escort and orient guests to the front desk for check-in
Park and retrieve guests vehicles as requested
Escort guests and their luggage to their room upon check-in, explaining amenities and fun facts about the hotel
Work together with other attendants to ensure each guest has a personalized experience
Dive to open the door for all guests
Assist lobby attendant in keeping entrance area clean and organized
Be the difference with all guest and employees and do more than just “the norm”