Guest Services Agent

HRI Hospitality•San Francisco, CA

7d•Onsite

About The Position

Hotel Abri is a boutique property located in San Francisco’s Civic Center, offering stylish rooms and personalized service in the heart of Union Square. With boutique amenities and a prime urban location, the hotel provides an engaging environment for hospitality professionals serving both business and leisure travelers who want an authentic San Francisco experience. This role involves verifying the accuracy of daily business transactions, compiling and distributing reports, and ensuring smooth front desk operations.

Requirements

High school diploma or equivalent
Must be able to communicate in English with guests, visitors, vendors and hotel staff.
Must be able to provide legible communication.
Must be able to compute mathematical calculations.
College degree, Accounting major preferred
Certification of previous training in computers
Experience with computers, calculators or word processors
Ability to input and access information into the property management and sale systems.
Ability to perform job functions with minimal supervision.
Ability to remain stationary at assigned post for extended periods of time.
Ability to work cohesively with other departments and co-workers as part of a team.
All positions require service minded team players with personable, enthusiastic and outgoing personalities.
Pre-employment background screening is required as a condition of employment.

Nice To Haves

College degree, Accounting major preferred
Certification of previous training in computers

Responsibilities

Maintain complete knowledge of and comply with all hotel and departmental policies and procedures.
Maintain complete knowledge of property management system and manual procedures.
Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended.
Set up and organize work station with designated supplies, forms and resource materials; maintain cleanliness at all times. Report shortages to supervisor.
Answer telephone within three rings, using correct salutations and telephone etiquette.
Be familiar with all hotel services and facilities to respond to guest inquiries accurately. Promote positive guest relations.
Be familiar with all hotel packages, promotions, prices and rates to best service guests.
Possess a complete working knowledge of PMS, POS, call accounting and movie systems.
Correct errors or list discrepancies for adjustment.
Compute percentages and totals and compare results with recorded entries.
Inspect items on books of original entry to determine if accepted accounting procedures were followed in recording transactions.
Analyze data obtained for evidence of deficiencies in controls or lack of compliance with management policies and procedures.
Reconcile and complete all daily front desk as well as Food and Beverage cashier work.
Run final trial balance to post rooms and close day.
Run accounts receivable reports and other reports required for record keeping as designated by the Controller.
Provide next day reports for Front Office, Housekeeping, Sales and Accounting Offices as required.
Transmit credit card vouchers electronically via modem to authorized vendors.