Guest Services Agent

Stonebridge Hospitality Management•Boulder, CO

1d•Onsite

About The Position

Weekends are where the magic happens—and we need someone who brings the energy to match. We’re looking for a Guest Service Agent who will own the front desk on Fridays, Saturdays, and Sundays. If you love people and turning moments into memorable stays, you’ll fit right in. Must be flexible for AM/PM/ and Mid shifts. The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel’s front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction.

Requirements

Big personality + positive energy
Passion for hospitality and making guests feel at home
Ability to multitask like a pro (because weekends = action!)
Reliability—you show up ready every weekend
Strong customer service and communication skills to interact effectively with guests and staff.
Proficiency in using property management systems and basic office software (e.g., Word, Excel).
Ability to handle cash transactions and perform basic bookkeeping tasks.
Excellent problem-solving abilities to resolve guest issues efficiently.
Strong organizational skills with attention to detail in managing guest reservations and records.
Ability to work independently and follow established hotel policies and procedures.

Nice To Haves

Previous experience in a hotel front desk or guest service role preferred.

Responsibilities

Create amazing first impressions at check-in
Handle guest requests with confidence and care
Keep things running smoothly during our busiest days
Be the reason guests want to come back
Greet, register, and assign rooms to guests upon their arrival.
Verify guest credit and establish payment methods for accommodation.
Keep accurate records of room availability and guest accounts using property management systems.
Compute bills, collect payments, and make change for guests.
Perform basic bookkeeping tasks, such as balancing cash accounts.
Issue room keys and provide necessary instructions to bell attendants.
Review accounts and charges with guests during check-out.
Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
Transmit and receive guest messages using telephones or switchboards.
Coordinate with housekeeping and maintenance staff to address guest-reported issues.
Make and confirm reservations for guests.
Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.