Guest Services Agent

Davidson Hospitality Group • Key West, FL

7d • Onsite

About The Position

Join Parrot Key Hotel & Villas as a Guest Services Agent and become the welcoming face of our tropical island oasis. Located along the waterfront in beautiful Key West, Parrot Key offers spacious accommodations surrounded by lush landscaping and delivers an authentic island experience for every guest. As a Guest Services Agent, you will play a vital role in creating exceptional first impressions and ensuring each guest feels welcomed, valued, and cared for throughout their stay. If you thrive in a fast-paced hospitality environment and enjoy building genuine guest connections, we invite you to join our team and help create unforgettable experiences in paradise.

Requirements

• Previous customer service experience required
• Excellent communication and interpersonal skills with a professional and welcoming demeanor
• Previous cash handling experience required
• Strong problem-solving skills and ability to remain calm under pressure
• Proficiency with computer systems
• Strong organizational skills with the ability to multitask in a fast-paced environment
• Flexible availability including mornings, evenings, weekends, and holidays
• High School diploma or equivalent required
• Ability to stand for extended periods and perform duties in an active front desk environment

Nice To Haves

• Hotel or hospitality experience preferred
• Experience with hotel property management systems preferred
• Bilingual abilities are a plus

Responsibilities

• Creating exceptional first impressions
• Ensuring each guest feels welcomed, valued, and cared for throughout their stay
• Building genuine guest connections

Benefits

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays)
• 401K Match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED