Guest Services Agent
Pyramid Global Hospitality•Pittsburgh, PA
•$16 - $17•Onsite
About The Position
The Front Desk Agent is responsible for assisting guests efficiently, courteously, and professionally in all front desk related functions. Maintaining Pyramid Global Hospilitality's high standards of service and hospitality.
Requirements
- High school diploma preferred
- Excellent communication, organization, and customer service skilled are required
- Must be able to stand for the duration of a shift
Responsibilities
- Handles guest check-ins and outs efficiently and in a friendly and professional manner
- Utilizes a thorough working knowledge of the reservation system and procedures; takes reservations and knows cancellation procedures and policies
- Resolve guest challenges and take appropriate action to ensure guest satisfaction
- Process customer payments according to established procedures and policies including proper cash handling and credit card authorizations
- Efficient communication with other departments of the hotel in order to support special requests, late checkouts, maintenance needs, and guest concerns
- Assist with pre-registration and blocking of reservations. Prepares for group arrivals and departures
- Provides the highest quality of service to guests at all times.
- Perform all other duties as deemed necessary by management
Benefits
- Health, dental, & vision benefits
- Paid Time Off
- 401K plan with company match
- Hotel discounts
- Paid holidays
- Employer-provided Life & AD&D Insurance
- $1 employee meals
- Free parking
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
