GUEST SERVICES AGENT (FULL TIME)
About The Position
We are hiring immediately for a full time GUEST SERVICES AGENT position. This role involves checking guests in and out of the hotel, resolving guest challenges, and promoting hotel services, amenities, and upsells. The position is with the AT&T Hotel and Conference Center in Austin, TX. Applications are accepted online only. The schedule is full-time with flexible days and hours that may vary. Further details will be provided upon interview. The pay rate is a fixed $18.00 per hour. Internal Employee Referral Bonus is available. Free meals, uniforms, and laundering service are available at select locations.
Requirements
- Previous hotel reservations and customer service experience preferred.
Responsibilities
- Completes the registration/check-in process by inputting and retrieving information from a computer system confirming pertinent information.
- Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel.
- Assists guests with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment.
- Balances and drops receipts according to accounting specifications.
- Provides guests with information about the facility, services, and amenities.
- Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions.
- Promptly answers the telephone and email inquiries. Retrieves and forwards messages to/from guests. Retrieves mail, packages and facsimiles or other special items for customers as requested.
- Fields and resolves guest complaints or escalate for resolution to appropriate department.
- Assists guests in emergency situations.
- Maintains adequate supplies and functional equipment at the Front Desk.
- Performs any special assignment deemed by the GM, Guest Services manager, or Manager on Duty.
- Perform other duties as assigned.
Benefits
- Free meals
- Uniforms
- Laundering service
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
