Front Desk Agent-Part TimeExperience Preferred Upscale Resort Must be available Weekends.

Horseshoe Bay Resort • Daytona Beach, FL

13h • Onsite

About The Position

Now Interviewing Part Time Guest Service Super Stars! This role is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. This position is part-time and requires availability on weekends. The ideal candidate will have a superior guest service attitude, a sense of humor, and a strong sense of teamwork.

Requirements

• Superior Guest Service
• A Sense of humor
• Teamwork
• Must be available Weekends

Nice To Haves

• Experience Preferred
• Upscale Resort experience

Responsibilities

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

Benefits

• Paid Time Off (PTO)
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Supplemental Insurance
• 401K

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed