Guest Services Agent - Residential

Onni Group•Hollywood, FL

2d•Onsite

About The Position

Greets guests upon arrival and make them feel welcomed by providing excellent front desk customer service and meeting and/or anticipating their needs. Administers check-ins and check-outs. Coordinates the delivery of mail, messages, and packages. Coordinates and communicates services with Resident Services, Leasing, Maintenance and Management Staff. Provides a wealth of information to guests on various matters such as transport and restaurant advice. Diffuses conflict or tense situations with residents, prospects and/or guests. Coordinates Resident Move-ins and Move-outs, partnering with Leasing and Resident Services. Coordinates Elevator reservations for Residents: move in, move out, delivery. Assists in a timely manner with all phone calls and emails from Residents and guests. Recruits Partners for our Onni Rewards program and continuously updates Residents. Ensures cleanliness and upkeep of amenity spaces by completing Property Walks. Maintains Service of Resident Lounge Coffee Machines and supplies. Refers multiple services (Housekeepers, dog walkers, etc.). Assists with packages, auditing, dry cleaning and perishable arrangements. Plans and brainstorms Resident events with Concierge, Resident Services and Property Management. Provides administrative duties as needed. Communicates daily and upcoming events between Concierge Desk, Resident Services and Property Management. Performs other duties as required.

Requirements

High School Diploma
Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows
Commitment to exceed guest/customer service expectations with knowledge of high-level luxury customer service touchpoints
Excellent oral and written communication skills
Ability to work in very high paced work environment and excellent interpersonal skills
Must be professional, team-oriented and possess good work ethics
Excellent organizational and time management skills
Attention to detail and ability to work on multiple projects simultaneously
Ability to be flexible, positive, outgoing, personable and able to relate well with diverse populations and age groups
Must have a flexible schedule with the ability to work weekends, holiday and/or overnight.

Nice To Haves

College Courses in Property Management or related field, preferred

Responsibilities

Greets guests upon arrival and make them feel welcomed by providing excellent front desk customer service and meeting and/or anticipating their needs.
Administers check-ins and check-outs.
Coordinates the delivery of mail, messages, and packages.
Coordinates and communicates services with Resident Services, Leasing, Maintenance and Management Staff.
Provides a wealth of information to guests on various matters such as transport and restaurant advice.
Diffuses conflict or tense situations with residents, prospects and/or guests.
Coordinates Resident Move-ins and Move-outs, partnering with Leasing and Resident Services.
Coordinates Elevator reservations for Residents: move in, move out, delivery.
Assists in a timely manner with all phone calls and emails from Residents and guests.
Recruits Partners for our Onni Rewards program and continuously updates Residents.
Ensures cleanliness and upkeep of amenity spaces by completing Property Walks.
Maintains Service of Resident Lounge Coffee Machines and supplies.
Refers multiple services (Housekeepers, dog walkers, etc.).
Assists with packages, auditing, dry cleaning and perishable arrangements.
Plans and brainstorms Resident events with Concierge, Resident Services and Property Management.
Provides administrative duties as needed.
Communicates daily and upcoming events between Concierge Desk, Resident Services and Property Management.
Performs other duties as required.