Guest Services Agent / PBX

Give Kids The World Village•Kissimmee, FL

2d•Onsite

About The Position

The Guest Services Agent/PBX is a point of contact for all guests, visitors and others in servicing any needs related to their Give Kids The World visit.

Requirements

Proven experience to deliver exceptional customer service.
Ability to speak and write English clearly and articulately with a positive, professional & pleasant manner.
Demonstrated ability to maintain multiple priorities and ability to adapt quickly and easily to a changing environment.
Ability to work with all types of individuals, including: guests, co-workers, volunteers, vendors and leaders.
Must be able to use creative problem solving skills and demonstrate decisiveness.
Proficient in PC skills including Microsoft Office (Outlook, Word, Excel.)
Ability to operate a motorized vehicle, including battery-operated golf cart.
Valid driver's license and clean driving record.
Must meet acceptable attendance and punctuality requirements, which are essential functions for the position.
High School Diploma.
At least 1+ years of previous experience in hospitality.

Nice To Haves

Experience with In House System - RAVEN
Bilingual with English/Spanish

Responsibilities

Answer all questions regarding the Village, tickets, area attractions, transportation, etc. in a helpful and informative manner, whether in person or on phone, and transfer to appropriate department as needed.
Communicate with appropriate departments regarding safety and cleanliness, and submit Nuvola tickets in a timely fashion.
Support communication with all departments regarding any guest service issues, identifying and communicating all items needing attention and support.
Support Manager On Duty in addressing safety and service incidents.
Assist in family media inquiries and troubleshooting needs.
Ensure delivery of excellent customer service through fast and accurate processing of requests by communicating and collaborating with other departments to resolve.
Welcome each family with a warm and inviting greeting.
Engage in the families Village experience to assist in making it memorable.
Exceed guest expectations by providing a consistent, efficient and courteous arrival and departure experience.
Assign villas to ensure families are placed quickly, working with the Housekeeping Department to ensure readiness.
Coordinate with Support Services to ensure medical equipment and supplies are promptly delivered.
Coordinate/conduct orientations.
Coordinate the completion of family documents to ensure accuracy and completion
Maintain accurate ticket logs
Monitor supplies and coordinate with Housekeeping and Support Services Department to ensure appropriate inventory
Complete shift report daily
Prepare guest welcome bags, check-in and check-out documents
Update Raven/STAY as appropriate in a timely fashion
Assist in training and coordinating volunteers for front desk volunteer role
Assist the Alumni Family Program operation as needed.
Assist in PBX as requested.
All other duties as assigned