Guest Services Agent (Night Auditor) (Full Time)
About The Position
We are hiring immediately for a full time GUEST SERVICES AGENT (NIGHT AUDITOR) position. This role involves checking guests in and/or out of the hotel, resolving guest challenges, and promoting hotel services, amenities, and upsell products. The position is full-time and requires working flexible days of the week from 11:00 pm to 7:00 am. FLIK is committed to diversity of thought and inclusion, and we invite you to start your journey with us. We focus on hiring people with a passion for food and hospitality, and we encourage, value, and recognize their contributions through hands-on training and education about the latest trends. Where a job isn’t merely a job but the start of a career where you can flourish.
Requirements
- Previous front office experience required.
Responsibilities
- Completes the registration/check-in process by inputting and retrieving information from a computer system confirming pertinent information.
- Ensures rooms and services are correctly accounted for within guest statement.
- Properly accounts for services provided by the hotel.
- Assists guests with check out payments or charges.
- Accepts and records vouchers, credit, traveler's checks, and other forms of payment.
- Balances and drops receipts according to accounting specifications.
- Provides guests with information about the facility, services, and amenities.
- Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions.
- Promptly answers the telephone and email inquiries.
- Retrieves and forwards messages to/from guests.
- Retrieves mail, packages and facsimiles or other special items for customers as requested.
- Fields and resolves guest complaints or escalate for resolution to appropriate department.
- Assists guests in emergency situations.
- Maintains adequate supplies and functional equipment at the Front Desk.
- Performs any special assignment deemed by the GM, Guest Services manager, or Manager on Duty.
- Perform other duties as assigned.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Free meals
- Uniforms
- Laundering service
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
