Guest Services Administrator

PNC Bank•Pittsburgh, PA

6d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Guest Services Administrator within PNC's Guest Services organization, you will be based in Pittsburgh, PA. As part of the Operations subdivision of Realty Services, the Guest Services Administrator is a front facing role that supports the day‑to‑day operations of the full‑service Conference Centers across our footprint. This role is responsible for receiving and managing all conference room requests through the reservation system, reviewing meeting details, and assigning appropriate space based on capacity, audio visual needs, room configuration, and location preferences. The Guest Services Administrator provides onsite support and oversight of conference center operations, including responding to guest inquiries, coordinating meeting room setup, maintaining supplies and amenities, and assisting with basic technology and AV needs. Additionally, this role partners closely with catering teams and external vendors to ensure seamless coordination and execution of meetings and events hosted within Guest Services Conference Centers. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

Nice To Haves

Business Development
Business Intelligence (BI)
Competitive Advantages
Competitive Strategies
Data Integration
Data Mining
Strategic Planning

Responsibilities

Provides support and assistance for implementation and coordination of planning efforts for line of business initiatives.
Demonstrates commitment to quality by delivering customer focus and appropriate risk management practices to customers and/or internal partners.
Identifies more complex problems and provides advice and resolution in support of line of business initiatives.
Partners with other departments or other functional areas in support of line of business initiatives.
Participates in data collection, research and reporting activities for assigned line of business initiatives.
Under guidance from management, delivers best practices and learning plans that meet business objectives.
Receiving and managing all conference room requests through the reservation system.
Reviewing meeting details, and assigning appropriate space based on capacity, audio visual needs, room configuration, and location preferences.
Providing onsite support and oversight of conference center operations.
Responding to guest inquiries, coordinating meeting room setup, maintaining supplies and amenities, and assisting with basic technology and AV needs.
Partnering closely with catering teams and external vendors to ensure seamless coordination and execution of meetings and events hosted within Guest Services Conference Centers.