Sales and Guest Service Support

Chapter Aesthetic Studio•Brookfield, WI

8d•Onsite

About The Position

Chapter Aesthetic Studio is seeking a passionate, sales-driven Guest Service Support team member for its Brookfield studio. This role supports the guest journey by building relationships, delivering a premium experience, and guiding guests toward personalized treatment plans. It combines hospitality, consultative sales, and operational support to create meaningful guest experiences while contributing to studio growth and retention. The position is full-time and hourly, with a starting rate of $18 or more based on sales experience, plus the opportunity to earn additional monthly incentives. The studio describes its culture as supportive and people-first, with ongoing training and professional development, a modern collaborative environment, employee discounts on services and retail products, and opportunities for growth and leadership across its expanding studio network. Chapter Aesthetic Studio is part of TAG – The Aspen Group, a healthcare support organization whose practices operate more than 1,300 locations in 45 states across its consumer healthcare brands. TAG is headquartered in Chicago. The organization states that it is an equal opportunity employer.

Requirements

1–3+ years of experience in sales, hospitality, retail, aesthetics, fitness, or another guest-facing environment.
Strong relationship-building and consultative sales skills.
Friendly, outgoing personality with excellent communication and interpersonal abilities.
Comfort using scheduling systems, CRM platforms, and POS software.
Organized and adaptable, with the ability to thrive in a fast-paced environment.
High school diploma or equivalent required.
Flexible availability, including evenings and weekends.

Responsibilities

Welcome guests with warmth, professionalism, and enthusiasm.
Conduct consultations to understand guest goals and support personalized treatment recommendations.
Educate guests about services, memberships, packages, retail products, and financing options.
Drive sales through memberships, package sales, rebooking, and guest retention.
Conduct follow-up outreach by phone, text, and email to support conversion and loyalty.
Manage front desk operations, including scheduling, guest check-in and check-out, phone calls, and payment processing.
Partner with clinical providers and studio leadership to ensure a seamless guest experience.
Maintain accurate guest records in scheduling and CRM systems.
Support studio events, promotions, and local marketing initiatives.
Help maintain a clean, organized, guest-ready studio environment.