Guest Service Supervisor

Lark Hospitality Career Site • New Orleans, LA

1d • Onsite

About The Position

The Warbler is a new 58-room boutique hotel opening on New Orleans’ historic St. Charles Avenue, home to Mildred’s Restaurant & Bar, a café, and a rooftop bar. We’re hiring a Guest Service Supervisor to help lead our Front Desk and Bell team ahead of our September 2026 opening — reporting to the General Manager and serving as Manager on Duty when senior leadership isn’t on property.

Requirements

• Previous front desk, guest service, or hospitality experience
• Flexible availability, including nights, weekends, and holidays
• High school diploma or equivalent
• Must be legally authorized to work in the United States
• Extended periods of walking, standing, bending, and lifting or moving objects weighing up to 50 pounds
• Moderate to frequent computer data entry

Nice To Haves

• Supervisory experience a plus
• Boutique, lifestyle, or independent hotel experience preferred
• Strong communication skills and composure under pressure

Responsibilities

• Direct shift coverage, scheduling, and training for Guest Service Associates and Bell Persons
• Welcome and check in guests with warmth, efficiency, and genuine attention to detail
• Manage reservations, guest accounts, and property management system accuracy
• Champion guest preference and personalization so every stay feels considered
• Partner with Housekeeping, Engineering, and F&B to keep the guest experience seamless

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED