Guest Service Supervisor
Bowl New England d/b/a Spare Time Entertainment•Huntersville, NC
•Onsite
About The Position
This is a leadership role that is upbeat, hands-on, and fun. The position involves being on your feet, helping people, problem-solving, and making the day better for everyone who walks in. The environment is described as having lights, music, lanes, arcade action, kids, parties, and leagues.
Requirements
- A high school diploma or equivalent
- Two years of guest service experience
- One to two years of supervisory or lead experience
- Strong communication, confidence, and organization
- Someone who thrives in a busy, loud, high-energy environment
Responsibilities
- Lead and support the front desk team
- Keep the front-of-house clean, organized, and guest-ready
- Oversee our lanes, arcade, and attractions throughout the day
- Help schedule staff and cover events
- Train and coach front desk staff and porters
- Answer guest questions in person and over the phone
- Jump in to solve problems and keep the fun flowing
- Operate the POS system and handle transactions
- Make announcements, promote specials, and hype up the energy
- Complete opening and closing duties
- Watch for safety issues, respond to incidents, and complete reports
- Help with equipment checks, supplies, vending, and anything needed to keep the place moving
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
