Guest Service Specialist (Part-Time)

Museum of Science • Boston, MA

9d • $18 - $19 • Onsite

About The Position

The Museum of Science is seeking a Part-Time Guest Service Specialist to deliver exceptional guest service by utilizing in-depth knowledge of Museum offerings across channels to provide prompt, accurate service and information by phone, email, and chat. The role acts as a positive representative of the Museum, ensuring each guest has an outstanding experience. This position requires maintaining a working knowledge of the Museum’s customer relationship management and point of sale systems and contact center software to accurately and efficiently perform transactions and record keeping. The specialist will also liaise across departments to complete tasks that ensure smooth guest check-ins, program fulfillment, and departmental support, including membership fulfillment and report processing. Additionally, the role involves supporting revenue and safety protocols by handling transactions with accuracy, enforcing policies to protect the Museum and guest experiences, and assisting with the Museum's lost and found program, maintaining the security and integrity of sensitive items.

Requirements

• In-depth knowledge of Museum offerings across channels.
• Experience with learning specialized software for sales, etc.
• Experience with the Microsoft Office suite.
• Ability to handle sensitive guest information and valuable lost and found items in an honest, respectful, and ethical manner.
• Ability to maintain a high level of communication with management and other Science Central staff throughout the day.
• Completes detailed tasks thoroughly and correctly.
• Handles all necessary tasks in a timely fashion.
• Maintains stable performance when under the pressure of heavy call and email volume.
• Speaks and writes clearly and articulately with executive presence.
• Maintains this standard in all forms of written communication, including email.

Responsibilities

• Deliver exceptional guest service by providing prompt, accurate service and information via phone, email, and chat.
• Act as a positive representative of the Museum, ensuring each guest has an outstanding experience.
• Maintain a working knowledge of the Museum’s customer relationship management and point of sale systems and contact center software.
• Accurately and efficiently perform transactions and record keeping.
• Liaise across departments to ensure smooth guest check-ins, program fulfillment, and departmental support.
• Assist with membership fulfillment and report processing.
• Handle transactions with accuracy.
• Enforce policies to protect the Museum and guest experiences.
• Assist with the Museum's lost and found program, maintaining the security and integrity of sensitive items.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed