Guest Service Specialist

GSO • Johnson City, TN

5d • Onsite

About The Position

The Guest Service Specialist is the store’s front-end point person for hospitality, guest flow, and cash operations. The role leads by example, maintaining efficiency, merchandising front-end displays, and consistently executing cash office controls and audits so guests leave with an exceptional final impression. The position delivers an exceptional guest experience while maintaining operational standards and demonstrating passion, excellence, hospitality, and teamwork.

Requirements

• At least 2 years of experience in retail, grocery, restaurant, or hospitality operations.
• Strong attention to detail and organizational skills.
• Ability to multitask and work at a fast pace.
• Must be at least 18 years of age.
• Willingness to work a flexible schedule, including weekends, days, evenings, and holidays.
• Ability to perform repetitive hand and arm movements, grasp, bend, and reach.
• Ability to lift, push, or pull up to 50 pounds independently.
• Ability to spend long periods on their feet and stand or walk without a break for up to 4 hours, or as required by law.
• Ability to use knives, ladders, stepstools, box cutters, pallet jacks, and other equipment.
• Must wear an approved hat, hair net, and/or beard guard, and personal protective equipment.

Nice To Haves

• High school diploma or equivalent.
• Retail, culinary, and/or grocery experience.
• Experience with electronic shelf label systems, inventory management technology, or AI-enabled retail tools.

Responsibilities

• Model hospitality and educate guests and team members about products, services, and complete meal solutions.
• Manage front-end guest flow and efficiency by directing and supporting cashiers and minimizing backups.
• Execute and uphold cash office procedures and controls, including management of cash, keys, and the safe.
• Direct the guest service team, as scheduled, to maintain sanitation and cleanliness at the front end and in guest restrooms.
• Support digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Engage guests with a friendly, helpful approach at the front end and throughout the store.
• Assist in managing the department, inventories, and team to effectively minimize product loss.
• Maintain and merchandise front-end displays.

Benefits

• Team Member discount up to 40%.
• Early Earn Wage Access, allowing access to up to 50% of earned wages, up to $500, on-demand per pay period.
• 401(k) contribution and company match.
• Financial Wellness Program.
• Personal time off and additional time-off purchase plans.
• Medical, dental, vision, disability, and life insurance for individuals and eligible family members.
• Discounts on pet insurance, daycare, event tickets, and other offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed