Guest Service Specialist (Part-time)
About The Position
Blue Water is a fast-growing hospitality company founded in 2002, operating RV resorts, campgrounds, hotels, and attractions. They focus on creating unforgettable guest experiences. This role is for a part-time Guest Service Specialist who will be the first point of contact for guests, assisting with reservations, check-in/check-out, and providing support throughout their stay. The position requires a friendly demeanor, helpful attitude, and a willingness to go the extra mile. This is a part-time closing shift role that includes weekends, with specific shift hours varying by season (2:30 PM - 9:00 PM in summer, 1:30 PM - 8:00 PM otherwise).
Requirements
- High school diploma or GED equivalent
- 1-3 years of front desk, reservations, or customer service experience
- Must be enthusiastic, upbeat, and energetic
- Strong attention to detail
- Ability to work a diverse work schedule, including weekends, holidays, and evenings
- Must work well under pressure and in high-stress situations
- Must be able to effectively use computers and technologies, including answering phones, using computers, copiers, fax machines, and credit card/cash machines
- Excellent communication skills
- All-Hands-On-Deck mindset
Responsibilities
- Operate front desk and guest service station features, including taking reservations, checking guests in and out, handling charges, and addressing concerns.
- Deliver impactful guest interactions using the Blue Water Way, including phone and face-to-face communication.
- Support the concierge department by providing guest relations, directing guests, answering questions, and assisting with arrangements.
- Follow daily procedures for opening and closing the guest service center, ensuring a clean and orderly environment.
- Adhere to proper cash handling procedures, including collecting monies, logging transactions, issuing receipts, and performing cash drops.
- Ensure the property is clean, orderly, well-manicured, and guest-ready at all times.
- Perform other duties as assigned.
- Provide regular and reliable attendance.
Benefits
- Seasonal roles are not eligible for health benefits
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
