Guest Service Specialist

Associa•Indio, CA

11d•$20 - $25•Onsite

About The Position

The HOA Guest Services / Front Desk and Rental Manager Assistant acts as the central hub of community and hospitality operations for the RV resort. This role delivers five-star customer service to residents and guests while supporting the Rental Manager with RV lot booking logistics, property administration, and day-to-day resort operations.

Requirements

1–2 years of relevant experience in hospitality, luxury retail, property management administration, or RV park operations.
High proficiency in Newbook rental software, Microsoft Office Suite (Word, Excel, Outlook), and standard office equipment.
Excellent written and oral communication skills with a polished, professional, and welcoming demeanor.
Ability to remain calm under pressure and resolve customer service issues with diplomacy and tact.

Responsibilities

Welcome residents and guests warmly.
Answer multi-line phones, respond to emails, and address in-person inquiries.
Monitor lobby activity, control community access, and issue guest passes, gate transponders, and resident key fobs.
Handle resident parcels sorting and manage incoming mail.
De-escalate complaints professionally and route issues to the appropriate department (e.g., maintenance or HOA management).
Utilize Newbook software to manage short-term and long-term RV lot rentals, track availability, and process site changes.
Coordinate site arrivals, prepare welcome packages, and ensure visitors understand resort rules and lot rental policies.
Perform pre-arrival inspections to verify hookup functionality, site cleanliness, and utility access before guest arrival.
Assist the Rental Manager with collecting deposits, processing rental payments, and preparing month-end revenue or occupancy reports.
Keep accurate, up-to-date homeowner and renter records in the HOA management software system.
Assist management by answering baseline questions about CC&Rs, bylaws, and community guidelines.
Support the management team with copying, mailing, and organizing paperwork for Board of Directors and annual homeowner meetings.