GUEST SERVICE SPECIALIST

MDM Group Marriotts•Miami, FL

7d•Onsite

About The Position

The Guest Service Specialist is responsible for creating exceptional guest experiences by delivering professional and personalized front office service. This role manages guest check-in and check-out processes, responds to guest requests and concerns, and supports daily front desk operations to ensure efficiency and accuracy. The Guest Service Specialist serves as a key point of contact for guests while maintaining brand standards, promoting teamwork, and fostering a welcoming and service-focused environment.

Requirements

Professional and personalized front office service
Guest check-in and check-out processes
Responding to guest requests and concerns
Supporting daily front desk operations
Maintaining brand standards
Promoting teamwork
Fostering a welcoming and service-focused environment

Responsibilities

Process guest check-ins and check-outs efficiently while ensuring accuracy in reservations, billing, and room assignments
Respond to guest inquiries, requests, and concerns with professionalism and a guest-first approach
Coordinate with Housekeeping, Bell Services, Engineering, and other departments to ensure seamless guest experiences
Maintain accurate room inventory, reservation details, and payment processing in accordance with company standards
Assist with training and supporting new and existing front office associates
Ensure compliance with company policies, safety procedures, and quality assurance standards
Review daily logs, reports, and shift information to maintain operational continuity
Promote teamwork and positive working relationships across departments
Support operational efficiency by assisting management with front office coverage, communication, and guest service initiatives
Maintain a clean, organized, and professional front desk environment at all times