Guest Service Specialist
About The Position
Dive into Blue Water! We’re a fast-growing hospitality crew, bringing joy through RV resorts, campgrounds, hotels, and attractions since 2002. From cozy campsites to splashy water parks to luxe suites, we create unforgettable guest experiences. Love making memories? Come ride the wave with us and join our team! Be the shining light that sets our guests’ experience on the right foot from the moment they arrive. These exceptional guest service providers assist guests through the reservation and check-in processes, providing a friendly demeanor and helpful attitude throughout. These spotlight individuals provide support and assistance to our guests throughout their stay. Going the extra mile for a smile is the norm in this role!
Requirements
- High school diploma or GED equivalent
- 1-3 years of front desk, reservations, or customer service-oriented role (required)
- Must be enthusiastic, upbeat, and energetic
- Strong attention to detail
- Ability to work a diverse work schedule, including weekends, holidays, and evenings.
- Must work well under pressure and in high-stress situations
- Must be able to effectively use computers and technologies, including answering the phones, using computers, copiers, fax machines as well as credit card or cash machines.
- Excellent communication skills.
- All-Hands-On-Deck mindset (required)
Responsibilities
- Greet guests in a friendly and professional manner.
- Complete guest check-ins and check-outs.
- Answer phones, emails, and guest inquiries promptly.
- Process reservations, payments, refunds, and retail sales.
- Assist guests with campground information, directions, and local attractions.
- Resolve guest concerns and escalate issues when necessary.
- Explain campground rules, policies, and amenities.
- Maintain accurate guest records and daily reports.
- Operate the reservation and point-of-sale system.
- Clean and sanitize bathhouses, restrooms, and showers.
- Clean the clubhouse, office, laundry room, and other common areas.
- Empty trash and replace liners throughout the property.
- Restock restroom and cleaning supplies.
- Sweep, mop, vacuum, and dust assigned areas.
- Clean windows, mirrors, doors, and high-touch surfaces.
- Report maintenance issues or safety concerns immediately.
- Ensure all facilities meet cleanliness and presentation standards.
- Keep the office, entrance, and common areas neat and inviting.
- Pick up litter throughout the campground.
- Help maintain outdoor furniture and amenity areas.
- Assist with light landscaping duties such as watering plants when needed.
- Help prepare sites and amenities for arriving guests.
- Stock and organize the camp store.
- Monitor inventory and notify management of low stock.
- Merchandise displays to maintain an attractive retail area.
- Assist with receiving and organizing deliveries.
- Perform daily cash handling and balancing procedures.
- Provide outstanding hospitality to every guest.
- Promote campground events, promotions, and amenities.
- Build positive relationships with guests and encourage repeat visits.
- Maintain a professional appearance and positive attitude.
- Follow all campground safety policies and procedures.
- Report accidents, incidents, and hazards immediately.
- Ensure cleaning chemicals are used and stored properly.
- Help maintain a safe environment for guests and coworkers.
- Follow all company policies regarding confidentiality and guest privacy.
- Work collaboratively with maintenance and management.
- Assist other departments during busy periods.
- Participate in team meetings and training sessions.
- Be flexible to work weekends, holidays, and varying shifts.
- Perform other duties as assigned.
Benefits
- Health benefits
- 401K
- property discounts
- sick time
- holiday pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
