Guest Service Sales Specialist

Chapter Aesthetic Studio•West Des Moines, IA

9d•Onsite

About The Position

Chapter Aesthetic Studio is seeking a passionate and sales-driven Guest Service Sales Specialist to join our team. In this role, you’ll play an essential part in the guest journey building relationships, delivering a premium experience, and guiding guests toward personalized treatment plans that help them look and feel their best. More than a front desk role, you’ll combine hospitality, consultative sales, and operational support to create meaningful guest experiences while driving studio growth and retention.

Requirements

1–3+ years of experience in sales, hospitality, retail, aesthetics, fitness, or another guest-facing environment
Strong relationship-building and consultative sales skills
Friendly, outgoing personality with excellent communication and interpersonal abilities
Comfortable using scheduling systems, CRM platforms, and POS software
Organized, adaptable, and able to thrive in a fast-paced environment
High school diploma or equivalent required
Flexible availability including evenings and weekends

Responsibilities

Welcome guests with warmth, professionalism, and enthusiasm
Conduct consultations to understand guest goals and support personalized treatment recommendations
Educate guests on services, memberships, packages, retail products, and financing options
Drive sales performance through memberships, package sales, rebooking, and guest retention
Execute follow-up outreach through calls, texts, and emails to support conversion and loyalty
Manage front desk operations including scheduling, guest check-in/check-out, phones, and payment processing
Partner closely with clinical providers and studio leadership to ensure a seamless guest experience
Maintain accurate guest records within scheduling and CRM systems
Support studio events, promotions, and local marketing initiatives
Help maintain a clean, organized, and guest-ready studio environment