Guest Service Sales Specialist

Chapter Aesthetic StudioFargo, ND
Onsite

About The Position

Chapter Aesthetic Studio is seeking a passionate Guest Service Sales Specialist to join our Fargo team. In this dynamic, full-time role, you’ll be the heartbeat of the guest experience—setting the tone from the moment someone walks through the door. More than a receptionist, you’re a relationship builder, confidence booster, and trusted guide throughout the guest journey.

Requirements

  • At least 2 years of sales experience in a fast-paced, guest-focused environment
  • Friendly, outgoing personality with excellent communication and interpersonal skills
  • Tech-savvy and comfortable with phones, booking systems, and POS software
  • Organized, detail-oriented, and adaptable under pressure
  • High school diploma or equivalent required

Responsibilities

  • Welcome every guest with warmth, energy, and professionalism
  • Create memorable experiences that foster loyalty and referrals
  • Manage front-of-studio operations: phones, appointment booking, guest check-in/out, and payment processing
  • Support guests through product education, service recommendations, rebooking, and financing options
  • Help guests understand the value of retail products, service packages, and Chapter Rewards Club memberships
  • Partner with clinical staff to guide guests through the new guest journey and enhance treatment planning
  • Meet and exceed sales goals for services, memberships, and retail
  • Maintain a clean, organized, and guest-ready studio environment

Benefits

  • Ongoing training and professional development
  • Employee discounts on services and retail products
  • Opportunities for growth and leadership across our expanding studio network
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