Guest Service Runner

Marriott•Denver, CO

4d•Onsite

About The Position

This position involves ensuring guest satisfaction by delivering requested items and services promptly and efficiently. Responsibilities include testing communication equipment, delivering items such as rollaway beds, refrigerators, extra towels, bathrobes, and toiletries to guest rooms. The role also entails delivering messages, mail, faxes, packages, flowers, and sundry or gift items. Additionally, the Guest Service Runner may deliver food and beverages or assemble to-go orders. The position requires adherence to company policies, reporting any accidents or unsafe conditions, maintaining a professional appearance, protecting company assets, and fostering positive guest and team relations. Key activities include welcoming guests, anticipating their needs, assisting individuals with disabilities, and communicating clearly and professionally. The role also involves reading and visually verifying information, inspecting equipment, and performing physical tasks such as standing, walking, lifting, carrying, and moving objects up to 50 pounds, as well as navigating various spaces and performing tasks like reaching, bending, and twisting.

Requirements

High school diploma or G.E.D. equivalent.
No related work experience.
No supervisory experience.
None

Responsibilities

Test beepers and radios to ensure communications equipment works properly.
Place requested items such as rollaway beds and refrigerators in guest rooms.
Deliver extra towels, bathrobes, and other items to guest rooms.
Provide complimentary toiletries to guests, such as toothpaste, razors, and shampoo.
Deliver items (e.g., messages, mail, faxes, packages, flowers, sundry items, gift items) to guest rooms.
Deliver rollaway, cribs, linens, toiletries, and other items requested by guests to guest rooms.
May deliver food, beverage or other amenities and assemble orders to go.
Follow all company policies and procedures.
Report accidents, injuries, and unsafe work conditions to manager.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Comply with quality assurance expectations and standards.
Read and visually verify information in a variety of formats (e.g., small print).
Visually inspect tools, equipment, or machines (e.g., to identify defects).
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
Move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Perform other reasonable job duties as requested by Supervisors.