Guest Service Representative

Scottsdale Park Suites•Scottsdale, AZ

18h•Onsite

About The Position

The Guest Services Representative plays an integral role in the success of our team, our community, and creating a place our residents are proud to call home. You will be responsible for providing unparalleled service to our residents. The Guest Services Representative is a fun, energetic, and service-oriented individual. You must have a passion and take pride in delivering amazing service, able to paint a picture for our prospective guests of their upcoming stay, which will infuse them with excitement and anticipation to finally arrive at your Community.

Requirements

Capable of performing the essential functions of the job, with or without reasonable accommodations
Ability to understand and communicate written and verbal directions
Regular attendance, reliability and punctuality is necessary to meet the needs of applicants, new and current residents, guests and outside vendors during regularly scheduled hours
Ability to work nights and weekends, upon request
Must be able to work overtime as needed
Required to work on an on-call basis
Outstanding customer services skills
Well organized with excellent attention to detail
Aptitude to work independently with excellent time management skills
High School Diploma or GED Equivalent
Proficiency in Microsoft Office Suite required
Fluent in English, verbal and written

Nice To Haves

Experience with Streamline CRM is preferred
Previous property manager or hospitality experience preferred

Responsibilities

Ensure that each suite is prepared for each guest's arrival
Take personal responsibility for on-going guest needs with a sincere desire to serve
Deliver marketing and sales goals by being an amazing closer
Be aware of local attractions and restaurants, and make recommendations to guests
Handle incoming telephone calls and other guest communication
Accurately communicate with other shifts regarding issues arising from day-to-day operations in a timely manner
Greet guests in a friendly manner and follow check-in, check-out procedures
Take payments and post accurately to guest accounts
Follow set policies regarding all monetary/credit card handling
Interact positively with residents to maintain high levels of resident satisfaction
Demonstrate strong professionalism and integrity as a representative of the community
Contribute to cleanliness and curb appeal of the community
Comply with all industry Fair Housing rules and regulations
Operate within OSHA (Occupational Safety and Health Act) standards and company safety policies at all times
Other duties as assigned by Property Manager