Guest Service Representative - Full-Time - Virginia

Hotel•Petersburg, VA

1d•Onsite

About The Position

Provides casino slot players quality service to ensure their entertainment experiences exceed their expectation level. Acts as a bus greeter and executes gift giveaways and slot tournaments.

Requirements

Excellent customer service and interpersonal skills.
Ability to communicate with team members and guests.
Available to work flexible shifts, weekends and holidays
High school diploma, GED or equivalent work experience in a customer service environment
You will be exposed to an alcohol and smoking environment and must be able to work in such environment.
Must have the ability to secure and maintain licensure as required by Virginia Gaming Control Board or any other applicable regulatory entity as may be required to perform assigned duties, or as required by Live’s operating standards.
Ability to stand for long periods of time without sitting or leaning.
Ability to move around the casino with sense of urgency.

Responsibilities

Welcomes customers.
Responsible for executing new card sign-ups utilizing handheld devices and desk top computers at the Live! Rewards Center.
Responsible for greeting guests in the VIP Room and ensuring they enjoy their experience.
Informs members of benefits, contests and promotions.
Replaces lost club cards.
Distributes promotional items in accordance with specific guidelines excluding discretionary authority to issue promotional play.
Assists with payment of slot jackpots, ticket fills and equipment jams.
Repairs minor slot machine malfunctions.
Notifies slot technicians when machine malfunctions require technical assistance.
Discretionary ability to extend complementary services in accordance with the approved comp matrix.
Responds to guest questions, issues and concerns in a courteous and professional manner.
Knowledgeable of casino including but not limited to hours of operations of casino, restaurants, and other amenities.
Complies with internal controls, standards and procedures.
Ability to extend complimentaries in accordance with the property comp matrix.
Other duties may be assigned.