Guest Service Representative
Home2 Suites By Hilton - Phoenix, AZ•Phoenix, AZ
•Onsite
About The Position
We are looking for a Guest Service Representative to perform the various functions of hotel reception including; registration, guest accounting, telephone and concierge services to deliver an exceptional experience for our guests. Additionally, Guest Service Representatives contribute to the overall safety and security of the hotel by reporting damage, following safety rules, and assisting in emergency situations.
Requirements
- Must have a professional, warm, and approachable disposition
- Fluently read, write, and speak English
- Demonstrated ability to remain level-headed in hectic and tense situations
Responsibilities
- Attending to guest registration, room assignments, and special requests
- Take, modify, and update room reservations
- Accurately record and process guest charges, credits, and payments
- Protect and securely handle all guest information
- Assist and respond to all guest inquiries in person, phone, or email as appropriate
- Find the win-win in resolving guest concerns or complaints
- Deliver the Brand and Company promises
Benefits
- Training and development programs available
- 6 holidays (paid at time and half for hours worked)
- Employee Social Events
- Elective Medical, Dental, Vision and Supplemental Insurance
- Paid Time Off (PTO) accrual starting on your first day of work
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
