Guest Service Representative I - Hospitality

Red Tail Acquisitions•Pescadero, CA

3d•$0 - $18•Onsite

About The Position

The Guest Service Representative (GSR) is responsible for welcoming guests, receiving, fulfilling and reporting guests’ requests, creating reservations, providing concierge services and recommendations, and checking guests in and out of the hotel with a level of service that meets or exceeds guest expectations. The GSR is also responsible for keeping check in areas clean and welcoming. Duties may extend to offering coverage in other guest service outlets, including but not limited to providing support in campground, retail, and guest activities centers.

Requirements

1-2 years hotel/restaurant experience
Dependable, punctual, impeccable attendance record
Accurate, attention to detail, service oriented
Strong organizational skills
Positive attitude, strong interpersonal and diplomatic skills
Excellent math aptitude and cash handling ability
Excellent communication and organizational skills.
Professional demeanor
Proficient computer skills, including Word, Excel and PowerPoint.
Must be able to work on feet for extended periods
Must be able to work a flexible work schedule including evenings, weekends and holidays.
Proof of eligibility to work in the United States

Nice To Haves

Associates degree in Hospitality Management or related field preferred.

Responsibilities

Welcoming guests
Receiving, fulfilling and reporting guests’ requests
Creating reservations
Providing concierge services and recommendations
Checking guests in and out of the hotel
Keeping check in areas clean and welcoming
Offering coverage in other guest service outlets, including but not limited to providing support in campground, retail, and guest activities centers.