Guest Service Representative (Full Time)

Homes Alive Pets•Langley, BC

9d•Onsite

About The Position

Homes Alive Pets is not an average pet store; it is a community hub focused on a higher standard of pet care. The company emphasizes a brand-agnostic, knowledge-over-upselling approach, prioritizing customer and pet needs. Their mission is to add value to every life, including guests, pets, employees, and the wider community, by elevating each life as important and worthwhile and offering a fair balance of price and quality. The Guest Service Representative is the first point of contact for customers, ensuring a positive shopping experience. This role involves operating cash registers, handling money, providing product information, and maintaining a clean and organized work environment. The ideal candidate possesses excellent communication and people skills, customer service experience or a willingness to learn, and a passion for pets.

Requirements

Excellent communication and people skills
Experience in customer service or a willingness to learn
A passion for pets
A positive and hardworking attitude
A willingness to go the extra mile to provide customers with the best possible shopping experience
Strong communication skills; ability to clearly communicate with customers and other staff
Resilience; ability to remain calm and navigate through high stress situations
Excellent time management & attention to detail
Excellent teamwork & collaborative abilities
Confident & articulate communication
Trustworthy & positive attitude
Understanding of pet nutrition & needs
Ability to lift 50lbs

Responsibilities

Serve and learn the immediate needs of customers, offering honest and sincere advice, and welcoming them to the Homes Alive community.
Operate cash registers and accurately handle cash.
Maintain stock on the shelves, product detail communication for your specific section (e.g., price tags, sales signs), and clean and face products and shelves.
Self-initiate service to co-workers and leaders to assist with any projects or tasks.
Complete routine tasks specified in checklists and delegated by leaders, and follow proper system procedures for efficiency, effective communication, and accuracy of inventory.
Take initiative in any possible opportunities to learn and develop skills or knowledge within Homes Alive.
Help customers find supplies for their pets.
Provide information about pet care and nutrition.
Assist customers at the cash register.
Ensure the store is clean and presentable.
Keep inventory on the shelves full and well organized.
Interact with dogs and cats and hand out treats.