Guest Service Representative (Part Time)

Festival Foods•Hartford, WI

15h•Onsite

About The Position

Join our Festival Foods team as a Part-Time Guest Service Representative! Are you passionate about customer service and creating a welcoming environment for guests? Do you thrive in a hospitality setting where every interaction makes a difference? As a Guest Service Representative, you’ll play a key role in ensuring a smooth and enjoyable experience. Whether assisting guests at the front guest service desk, answering questions, or leading a team, your ability to provide friendly, efficient service will make a the difference. 18+, Evening Availability Required

Requirements

Strong Leadership: Excellent communication and interpersonal skills, with the ability to manage and inspire a team in a fast-paced environment.
Problem-Solving Skills: Proven ability to resolve guest concerns using effective communication and professionalism.
Organizational Talent: Capability to juggle multiple priorities and adjust schedules as needed to meet business demands.
Teamwork & Training: A commitment to mentoring others and fostering a collaborative team environment.
Must be 18+.
Evening Availability Required.

Nice To Haves

Customer service experience
Hospitality experience
Front desk agent experience
Leadership skills

Responsibilities

Providing excellent guest service, including greeting guests, answering questions, and addressing concerns with professionalism and care.
Reinforcing company culture and upholding guest service standards.
Guiding Guest Service associates (Service Desk, Cashiers, Baggers, and Cart Runners) in daily operations.
Utilizing leadership tools such as ten tile evaluations, Coach’s Reminder Card, Cashier Daily, Cashier Reference Information Binders and Guest Service OPPS Manual.
Monitoring Guest Service activity and ensuring team compliance with procedures.
Maintaining department cleanliness and functionality.
Stepping in to direct guests, manage checkout lines, and provide timely overrides or assistance to the Guest Service team.
Efficiently managing staff schedules and adjusting operations based on business needs.
Maintaining compliance with labor laws for minor employees, including scheduling for breaks, lunches, and clock-out times.
Proactively managing staff coverage by calling in additional team members when needed.
Adjusting daily schedules based on sales, item movement, and guest traffic to ensure productivity.
Quickly notifying Shift Managers when assistance is required and when handling guest service responsibilities at the checkout lanes.
Opening additional checkout lanes as needed during busy periods.
Keeping a cash drawer readily available for personal use when necessary.
Utilizing the GSR Shift Report to effectively communicate and document lateness or absences.
Ensuring sufficient cart availability by monitoring and managing cart collection and running processes.
Maintaining regular, timely attendance in compliance with the work schedule, and providing adequate notice for absences.
Performing other duties as assigned.

Benefits

15% off grocery purchases for you and your immediate household.
Weekly Pay
Premium Pay on Sundays and select holidays for part-time associates.
Time and a half on Sundays and select holidays for hourly full-time store associates.
Two-Week Advanced Scheduling.
Vision Insurance.
Two Dental coverage options.
3 weeks of paid parental leave.
Fitness reimbursement program.
Employee Assistance Program (EAP).
LEAPCare Care Coaches.
401(k) plan.
Annual discretionary match for 401(k).