Guest Service Representative (Summer 2026)
About The Position
As Vancouver’s premier attraction, we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive environment where service excellence is top priority are encouraged to apply. We are looking for team members with excellent people skills who are highly organized and have a passion for the outdoors and recreation. The best Guest Service representatives have strong communication skills, patience, and a drive to make a difference for our visitors. Job tasks are varied by the day and season and include booking programs, passes, tickets and other activities. This customer service department is fast paced, demanding but fun.
Requirements
- A minimum of one (1) year in customer service preferred
- Experience handling transactions via cash, credit and debit an asset
- Secondary Language skills an asset (Spanish and Mandarin preferred)
- Must be personable, friendly and outgoing with excellent customer service skills
- High energy and a strong work ethic
Nice To Haves
- Previous call center experience an asset
Responsibilities
- Responsible for responding to guest inquiries, resolving guest concerns and making recommendations during the purchase of guest experience passes
- Process sale transactions via cash, credit and debit, balance floats and complete close-out procedures
- Drive the sale of products by achieving or exceeding sales targets
- Knowledgeable about our products, services and promotions
- Answer inbound phone calls, make outbound sales calls, identifying and resolving caller needs, and providing information through our on-site Call Center
- Assist with off-site events and marketing/sales initiatives
- Maintain sales records and files and ad hoc reporting as needed
- Maintain basic housekeeping standards, ensuring the Guest Services offices and washroom facilities are cleaned/sanitized and well presented
- Perform all other duties as assigned
Benefits
- Free Seasonal Access Pass
- Discounts at the resort’s restaurants, retail, and rental outlets
- Referral Bonus Program
- Public Transit subsidies
- Free or discounted lift tickets at many other resorts (winter/summer)
- Access to free Employee and Family Assistance Program
- Excellent training and professional development
- Northland Properties friends and family discounts program including hotels, restaurants and recreation
- Health Insurance, Medical Insurance, Dental Insurance and Vision Insurance plans (for full-time, year-round positions)
- RRSP matching after 6 months of service (for full-time, year-round positions)
- Free access pass for dependants (for full-time, year-round positions)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
