Full Time Guest Service Representative

Nothing Bundt Cakes #44•Tulsa, OK

3d•$13 - $16•Onsite

About The Position

At Nothing Bundt Cakes, we refer to our Guest Service Representatives as Joy Creators! The Joy Creator creates a warm, welcoming environment for our guests, serving an essential role to engage and bring joy, creating a memorable experience, while leaving a positive, lasting impression. This is for a Full Time position at the Midtown Tulsa location.

Requirements

Applicant must be 18 years of age or older.
Must obtain a food handler's permit once hired.
Must be available to work 32-40 hours a week with various shifts Monday-Sunday.
Must be available to work various weekday shifts between 8:30AM and 7:00PM.
Must be available to work a minimum of 2 Saturday shifts a month between 9:30AM and 6:00PM.
Must be available to work a minimum of 2 Sunday shifts a month between 10:30AM and 4:00PM.
Must be able to work additional hours during the holiday season as needed: Thanksgiving, Christmas, Valentine’s Day, Easter, Mother’s Day, etc.
Has strong interpersonal skills; is friendly, helpful, positive, patient, and can communicate well with others.
Enjoys interacting with people to provide superior customer service.
Can perform multiple tasks simultaneously while still being able to pay attention to detail.
Is organized, detail-oriented and self-motivated.
Has the ability to understand and carry out oral and written instructions.
Understands basic math when needed and can provide monetary change using U.S. currency.
Has the ability to operate a point-of-sale system.
Has the ability to assist customers over the phone.
Has the ability to stand for extended periods of time and work in a very fast-paced environment.
Has the ability to lift moderate to heavy items (up to 35lbs) if needed.

Nice To Haves

Previous experience in a retail, bakery or restaurant setting is a plus.

Responsibilities

Promptly greet walk-in and over-the-phone guests with genuine, helpful enthusiasm to determine their needs.
Maintain a strong product knowledge to assist guests: sizing, flavors, pricing, special promotions, etc.
Process guest orders efficiently and accurately, utilizing our point-of-sale system.
Uphold a clean, organized bakery presentation, which may include routine sweeping, mopping, dusting, and cleaning.
Restock retail merchandise and the cake display case to ensure a strong visual presentation.
Assist the Crafter in preparation of cake decorations and packaging supplies as needed.
Comply with all health and safety guidelines and Nothing Bundt Cakes policies and procedures.
Maintain consistent work attendance and punctuality record.