Guest Service Representative (Full Time)

Homes Alive Pets•Winnipeg, MB

6d•Onsite

About The Position

Homes Alive Pets is not an average pet store; it is a community hub dedicated to a higher standard of pet care. We offer a refreshing shopping experience with a brand-agnostic, knowledge-over-upselling approach, focusing on understanding customer needs and empowering them to make confident decisions. Our mission is to add value to every life, including guests, their pets, employees, co-workers, brand reps, vendors, and communities. We aim to elevate every life as important and worthwhile, while also providing value, discounts, and a fair balance of price and quality for our guests.

Requirements

Excellent communication and people skills.
Experience in customer service or a willingness to learn.
A passion for pets.
A positive and hardworking attitude.
A willingness to go the extra mile to provide customers with the best possible shopping experience.
Strong Communication Skills. Ability to clearly communicate with customers and other staff.
Resilience. Ability to remain calm and navigate through high stress situations.
Customer Service skills.
Excellent time management & attention to detail.
Excellent teamwork & collaborative abilities.
Confident & articulate communication.
Trustworthy & positive attitude.
Understanding of pet nutrition & needs.
Ability to lift 50lbs repeatedly.

Responsibilities

Operate cash registers and accurately handle cash.
Provide customers with information about products offered in the store.
Maintain a clean and organized work environment.
Serve and learn the immediate needs of customers, offering honest and sincere advice.
Welcome customers to the Homes Alive community culture.
Maintain stock on the shelves, product detail communication (price tags, sales signs, etc.).
Clean and face products and shelves.
Self-initiate service to co-workers and leaders to assist with projects or tasks.
Complete routine tasks specified in checklists and delegated by leaders.
Follow proper system procedures for efficiency, effective communication, and accuracy of inventory.
Take initiative to learn and develop skills or knowledge within Homes Alive.
Help customers find supplies for their pets.
Provide information about pet care and nutrition.
Assist customers at the cash register.
Ensure the store looks clean and presentable.
Ensure inventory on the shelves is full and well organized.
Interact with dogs and cats and hand out treats.