Guest Service Representative I FT w/benefits

NEXCOM • Fallon, NV

8d • Onsite

About The Position

Join us as a Full-Time Guest Services Representative at The Navy Inn, Fallon, NV with the Navy Exchange Service Command. Start your career in support of the U.S. Navy and our fleet at large! This role provides critical mission support by supporting NGIS lodging guests with the U.S. Military across the Globe. The Navy Inn is dedicated to serving the men and women who wear the flag and their families. Located in Fallon, Nevada, Naval Air Station Fallon is the Navy’s premier tactical aviator training facility. This is a dynamic work environment supporting a high-volume military lodging location, with a team that values providing excellent service to the Military Community. The Fallon NGIS is in need of Guest Service Representatives who are natural team players and can utilize discretion relative to confidentiality, operational security, and other job duties that ensure critical operational success. You will serve as the first contact for guests at Navy Gateway Inn and Suites, handling all stages of the guests’ stay and making an impact across Navy Lodging Locations. Your support is critical to initiatives across Military Bases that advance how the company serves military patrons and their families. No Military Affiliation is necessary to apply.

Requirements

• One year of general office clerical experience.
• One year of specialized progressive responsible experience related to the position.
• Knowledge of computer systems.
• Must pass a pre-employment criminal background check.

Responsibilities

• Welcome guests and answer any questions concerning the lodging facility, amenities and provide information about local attractions.
• Assist with requests from guests in person or over the phone, including making reservations, confirming or cancelling room reservations, check-in/check-out process, guest room assignments and processing payments.
• Operate a multi-line telephone system, record and deliver messages as required.
• Responsible for inventory of all keys and other supplies maintained at the front desk. Responsible for assigned master key. Properly log in and out using key log for record.
• Keep the front desk and lobby area clean.
• Utilize Property Management System (PMS) to log trouble calls and ensure the appropriate department is notified. Relocate guests to a different room, when required. May be required to generate and print various reports from PMS.

Benefits

• Medical/Vision & Dental
• 401(k) & Pension Plan
• Life Insurance
• Sick and annual leave accruals
• Tuition reimbursement program
• Continuity of Employment Programs for Military Spouses
• Tax Free shopping, worldwide, at any Navy Exchange location
• Access to on-base amenities, including lodging, bowling, gym, movie theaters, & much more (where available)
• Employee Assistance Plan (EAP)
• Includes LifeMart Discount Savings Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED