Guest Service Representative (Part Time)

Festival Foods•Fort Atkinson, WI

3d•Onsite

About The Position

Join our Festival Foods team as a Part-Time Guest Service Representative! This role is crucial in ensuring a smooth and enjoyable experience for guests. As a Guest Service Representative, you will play a key role in assisting guests at the front guest service desk, answering questions, and potentially leading a team. Your ability to provide friendly, efficient service will make a significant difference in the guest experience.

Requirements

Must be 18+.
Prefer 2 PM - 10 PM availability, but must be available till 10 PM.
Must have weekend availability.
Strong Leadership: Excellent communication and interpersonal skills, with the ability to manage and inspire a team in a fast-paced environment.
Problem-Solving Skills: Proven ability to resolve guest concerns using effective communication and professionalism.
Organizational Talent: Capability to juggle multiple priorities and adjust schedules as needed to meet business demands.
Teamwork & Training: A commitment to mentoring others and fostering a collaborative team environment.
Ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly.
Requires fine finger and broad manual dexterity, and eye-hand-foot coordination to operate equipment.
Physical ability to stand for extended periods and move/handle boxes of merchandise and fixtures throughout the store, which entails lifting.
Ability to work varied hours/days, including nights, weekends, and holidays, as needed.

Nice To Haves

Customer service passion.
Hospitality setting experience.
Front desk agent experience.
Leadership skills.

Responsibilities

Provide excellent guest service by greeting guests, answering questions, and addressing concerns professionally and with care.
Reinforce company culture and uphold guest service standards.
Guide Guest Service associates (Service Desk, Cashiers, Baggers, and Cart Runners) in daily operations.
Utilize leadership tools such as ten tile evaluations, Coach’s Reminder Card, Cashier Daily, Cashier Reference Information Binders, and Guest Service OPPS Manual.
Monitor Guest Service activity, ensure team compliance with procedures, and maintain department cleanliness and functionality.
Direct guests, manage checkout lines, and provide timely overrides or assistance to the Guest Service team.
Efficiently manage staff schedules and adjust operations based on business needs.
Maintain compliance with labor laws for minor employees, including scheduling breaks, lunches, and clock-out times.
Proactively manage staff coverage by calling in additional team members when needed.
Adjust daily schedules based on sales, item movement, and guest traffic to ensure productivity.
Notify Shift Managers when assistance is required and when handling guest service responsibilities at checkout lanes.
Open additional checkout lanes as needed during busy periods.
Keep a cash drawer readily available for personal use when necessary.
Utilize the GSR Shift Report to communicate and document lateness or absences.
Monitor and manage cart collection and running processes to ensure sufficient cart availability.
Maintain regular, timely attendance in compliance with the work schedule and provide adequate notice for absences.
Perform other duties as assigned.

Benefits

15% off grocery purchases for you and your immediate household.
Weekly Pay.
Premium Pay on Sundays and select holidays for part-time associates ($1 premium per hour).
Time and a half on Sundays and select holidays for full-time associates.
Two-Week Advanced Scheduling.
Vision Insurance.
Two Dental Coverage Options.
3 weeks of paid parental leave.
Fitness reimbursement program.
EAP (Employee Assistance Program).
LEAPCare Care Coaches.
401(k) plan.
Annual discretionary match for 401(k).