About The Position

At High Hotels, hospitality isn’t just what we do, it’s who we are. For over 35 years, High Hotels has been raising the bar in hospitality, earning a reputation for standout service and unforgettable stays throughout Pennsylvania and New Jersey. It all starts with people. A vibrant, team-focused culture fuels every property, creating an environment where careers thrive, and guests feel right at home. With a commitment to growth, positivity, and excellence in every detail, High Hotels continues to be a place where great experiences—for employees and guests alike—aren’t just expected, they’re the standard. As a Guest Services Representative for High Hotels LTD., you are required to positively represent the hotel to the guest by responding courteously and efficiently to guest needs, acting as a source of information about the hotel and local area, and assisting guests during arrivals and departure. You will also be responsible for operating the switchboard and handling departmental accounting and financial transactions as they relate to this position. This position will require the ability to work at either the Hampton Inn & Suites OR the Home2 Suites as needed.

Requirements

  • A high school diploma or general equivalent (GED) preferred.
  • The ability to work in both a team environment and independently.
  • Customer service experience.
  • Strong math, reading, and communication skills.
  • Availability to work weekends and holidays is required.
  • Flexible availability to work (approx. 24 hours weekly) either the 7:00am - 3:00pm shift or 3:00pm - 11:00pm shift on varying days, including weekends. Must have availability to work both shifts.

Responsibilities

  • Responding to guest requests and inquiries.
  • Taking, modifying, and canceling guest reservations.
  • Communicating hotel facilities and services to all guests.
  • Providing information on the local area and points of interest.
  • Assisting guests with arrivals and departures.
  • Answering front desk phone.
  • Cash handling.

Benefits

  • medical benefits
  • 401(k)
  • vacation time
  • employee discounts
  • medical
  • dental
  • vision
  • Worldwide travel discounts.
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