GUEST SERVICE REPRESENTATIVE
DIMENSION MASTER•Ridgecrest, CA
•Onsite
About The Position
As a Guest Service Representative, you will be the first and last impression guests receive, providing friendly, professional service and assisting with check-ins, check-outs, reservations, and daily service needs. You will play a key role in ensuring smooth front desk operations and contributing to an exceptional guest experience by solving problems and creating positive interactions.
Requirements
- Strong customer service and communication skills
- Friendly, positive, and professional presence
- Comfortable using computers and hotel systems
- Dependable, organized, and able to multitask
- Flexible to work any shifts including holidays and weekends
Nice To Haves
- Prior hotel or customer service experience is helpful but not required
Responsibilities
- Greet guests and provide friendly, helpful service
- Assist with check ins, check outs, room assignments, and reservations
- Answer guest questions and resolve issues promptly
- Operate the front desk system and process payments
- Communicate with housekeeping and other departments
- Maintain the front desk area in a clean and organized manner
- Handle guest requests and escalate concerns when needed
- Provide local information and general hotel assistance
Benefits
- Supportive team environment
- Opportunities to grow in front desk and hotel operations
- A role where you meet new people and make a daily impact
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
