Guest Service Representative (FT) - Graduate by Hilton Annapolis

Schulte Hospitality Group•Annapolis, MD

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative for Graduate by Hilton Annapolis. The role supports hotel front desk operations and provides attentive service to guests. The company describes its culture as hospitality-focused, respectful, authentic, and committed to prioritizing stakeholders and making a positive impact. The position includes greeting and recognizing guests, preparing welcome amenities, assisting VIP guests, answering calls, handling guest inquiries, following check-in and check-out procedures, managing cash responsibly, maintaining the front desk area, and protecting guest personal information. The role may also assist with lobby activation and perform other duties as assigned.

Requirements

At least one year of experience in front desk operations.
In-depth knowledge of hotel front desk operations.
At least a high school education.
Basic computer skills.
Ability to communicate effectively verbally and in writing.
Ability to exceed the expectations of guests and team members.
Excellent time management skills.

Responsibilities

Greet arriving guests and focus on personal recognition.
Review daily arrival lists and help prepare and assemble welcome amenities.
Escort VIPs to their rooms and check them in prior to arrival.
Answer the telephone within three rings, respond to questions, and transfer calls as needed.
Manage the issued bank, count it at the beginning and end of the shift, make cash drops according to procedures, and report cash overages or shortages to management.
Keep the front desk area clean and organized.
Assist with lobby activation as needed.
Follow proper procedures when handling guest personal identifiable information.
Follow check-in and check-out checklists and retrieve required identification documents and payment upon guest arrival.
Attend promptly to guest needs and inquiries.
Perform other duties as assigned to meet business objectives.

Benefits

Daily Pay, allowing associates to get paid today for work performed today.
Free telemedicine and virtual mental health care access for all associates starting on day one.
Multiple health insurance and life insurance options.
401(k) plan with company match.
Paid parental leave.
Paid time off for eligible associates in accordance with company policy.
Holiday pay.
Pet insurance.
Employee Assistance Program.
Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.
Flexible work environment.
Career growth opportunities.