Guest Service Representative- Hampton Inn Holland

Suburban Inns•Holland, MI

7d•Onsite

About The Position

The Hampton Inn is a fast-paced, high-energy workplace, with endless opportunities for advancement. Come join the best team in the Hospitality Industry! As a Guest Service Representative you would be responsible for providing strong sales techniques and excellent guest service, according to Suburban Inns’ Core Values and Hilton standards, as well as going above and beyond to ensure that guests are 100% satisfied.

Requirements

Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing.
Good communication skills
Minimum formal education of a high school diploma or equivalent related experience.
CPR Training (may be completed upon hire).

Responsibilities

Report to work in uniform presented professionally, neat, and clean
Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
Anticipate and meet the needs and expectations of our guests, then go one step further
Sell the property according to the Suburban Inns sales standard
Collect leads and prospect new business, communicate the information with the Sales Department
Gather the appropriate data from each guest, from address information to credit cards and signatures
Clearly state all necessary policies and hotel information to each guest
Follow the shift checklists each day, completing every task in order to ensure smooth and efficient hotel operations
Record any special needs or requests and unique occurrences throughout the shift in Quore. Communicate any unordinary occurrences to the next shift
Complete any required emergency trained needed according to Suburban Inns and Hilton’s standards, with documentation of training being completed. Stay knowledgeable of all emergency procedure and aware of how to handle each situation.
Maintain a neat and clean workspace at the front desk and adjacent areas
Perform property walk-arounds as needed throughout the shift, and address all issues encountered. All trash, used towels, room service trays, etc. must be picked up. Keep eyes open for any and all safety and security issues. Report any problems to the appropriate department and General Manager
Responsible for the settlement and reconciling of guest accounts and paperwork
Balance cash drawer and make appropriate cash drops
Supply information to guests regarding hotel policies, services, and amenities
Respond to guest requests for assistance and information on the surrounding areas, such as directions, dining, and entertainment
Handle all guest concerns and be able to problem solve in a tactful, professional manner
Maintain open lines of communication between all departments within the hotel
Follow all Suburban Inns Processes
Exhibit regular and recurrent attendance records
Other duties as requested by management

Benefits

Employee and Friends & Family hotel and restaurant discounts
Earned Paid Time Off for ALL Team Members
Insurance (health, vision, dental, life) for full time Team Members
Flexible schedules
Holiday Pay
8 hours of paid volunteer time per year
Advancement opportunities
Monetary recognition program
Monetary referral program
100% paid maternity/paternity or adoption leave for those who qualify for FMLA
Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)