Guest Service Representative - Fort Lauderdale, Florida

LAZ Florida Parking•Fort Lauderdale, FL

9h•Onsite

About The Position

The Customer Service Representative greets and creates a welcoming atmosphere for our customers and clients. This role requires someone who is charismatic, full of energy, responsible, good under pressure, and able to work with or without supervision. The ideal candidate can communicate professionally and effectively, is open to feedback, demonstrates a sense of urgency, and possesses excellent teambuilding and interpersonal skills. They should be a team player who can follow directives and help motivate the team.

Requirements

Strong customer service experience.
Ability to handle challenging and at times, emotionally charged, situations.
Ability to speak, read, write, and comprehend the English language.
Dependable, reliable, accountable for all actions and/or non-actions.
Be reliable in handling and returning company equipment in the course of your work.

Nice To Haves

Cash handling experience is preferred but not required.
Parking industry experience is preferred but not required.
Willingness to be flexible, learn and work various facility locations.

Responsibilities

Greet patrons as they enter and exit locations.
Be attentive to the ebb and flow of daily traffic patterns.
Be responsive and timely with problem resolution, and display a caring attitude, develop a rapport with the customer base.
Assist customers in lobbies, lanes, help direct traffic in a safety-oriented manner.
Be prepared to close lanes of traffic due to issues and effectively communicate to the team the issue while staying attentive to traffic issues until the issue is resolved.
Be attentive to all kiosks and pay stations in the area you are working and effectively communicate any issues with any device and be prepared to receive instructions and be able to effectively assist customers around until the issue is resolved.
Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude.
Submit general reporting of maintenance issues in locations.
Take ownership in the location that you are working.
Take pride in the appearance and functioning of grounds and equipment and report issues.
Work as a team and communicate issues and needs in a timely, consistent, and professional manner.
Fill out and return all required, completed, detailed documentation for the hours worked.
Complete other related duties as assigned.
Job duties may change over time to include additional responsibilities, at which time this document will be modified.