Guest Service Representative

Wheeling Park District•Wheeling, IL

12d•$16 - $17•Onsite

About The Position

The Guest Service Representative is responsible for greeting and assisting guests. This is a part-time year-round position (not seasonal). Candidates must have availability on weekday mornings 8:00 am - 11:00 am and Saturday and Sundays 11:30 am - 3:30 pm.

Requirements

Prefer High School or further Education.
Previous office or customer service experience helpful but not necessary.
General computer skills.
Ability to deal with guests diplomatically, handle conflict appropriately and answer questions regarding Park District operations.
Demonstrate consistent attendance and on-time arrival.
Must be able to read, write and speak in English.
CPR/AED certification or be able to earn within 60 days.

Responsibilities

Develop general knowledge of Park District programs to respond to specific questions and to direct guests to the appropriate staff.
Greet guests.
Open/close Guest Service office.
Answer telephone and provide accurate information or direct calls appropriately, taking accurate messages when necessary.
Familiarity with the facility floor plan and emergency/evacuation procedures.
Familiarity with the day’s activities scheduled in the facility.
Handle cash.
Process program registrations and appropriate paperwork and waivers.
Process/issue photo Identification cards to pass holders, members and employees.
Operate office machines.
Maintain a clean and organized work environment.
Attend staff meetings/trainings.
Maintain necessary files.
Process incoming/outgoing mail.
Demonstrate consistent attendance and on-time arrival.
Performs the job safely and in compliance with Park District policies, procedures, work and safety rules.
Participates in required training and safety programs as established by the Wheeling Park District.
Supports and exhibits the organizational values of respect, communication, integrity, innovation, recognition and appreciation, continuous learning, fun, empowerment and people.
Performs special projects or other duties as assigned.