Hotel Guest Service Representative

BMI Hospitality Management • Deerfield, KS

2d • Onsite

About The Position

The Embassy Suites by Hilton Chicago North Shore Deerfield is looking to hire a Guest Service Representative. This role involves greeting guests, managing check-in procedures, handling inquiries and reservations, processing financial transactions, maintaining positive customer relations, and ensuring a friendly and courteous demeanor. The position also requires contributing to departmental communication and operations, assisting other departments, and adhering to safety and sanitation procedures.

Requirements

• Strong Computer skills, including Microsoft Office
• Ability to type 40+wpm
• Able to learn new web applications
• Strong work ethic
• Able to stand for extended periods of time
• Able to lift up-to 20 lbs.
• Must be able to work weekends and holidays

Nice To Haves

• Previous customer service experience preferred

Responsibilities

• Greets and completes standard front desk check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction
• Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and help guests with directions and area activities
• Controls and records financial transactions a front desk
• Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone
• Maintains a friendly, cheerful, and courteous demeanor at all times
• Performs other duties as assigned, requested, or deemed necessary by management
• Contributes and maintains established information and communication sources such as department and front desk log books to enhance department communications and operations
• Aids other associates and departments to contribute to the best overall performance of the department and the hotel
• Ensure safety by following the safety and sanitation procedures and reporting suspicious activity to management

Benefits

• Medical, dental, and vision offered after qualification period
• Competitive performance bonuses - potential for up to $700 monthly
• 401k with great match offered after qualification period
• Employee discounts at all Hilton Hotels worldwide
• Paid Leave
• Vacation time accrued based on hours worked
• 7 holidays per year
• Free parking

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed