Guest Service Representative

Northwest x Southern Hospitality•Fairbanks, AK

18h•Onsite

About The Position

This position ensures guest satisfaction through check-in, check-out and the coordination of hotel services. This position serves as the primary contact for all guests throughout their stay. They provide customer service by answering questions, resolving issues, and coordinating with other hotel staff to meet guest needs. The role requires strong communication, organization, and the ability to multitask in a fast-paced environment to ensure a smooth and pleasant stay for guests.

Requirements

High school diploma or equivalent
Strong organizational skills
Strong communication skills
Strong problem-solving skills
Ability to work well in a team environment
Varied and flexible shifts/days, likely to include nights, weekends, holidays, and overtime.

Nice To Haves

Previous hotel, restaurant, or hospitality experience preferred.

Responsibilities

Ensures guest satisfaction through check-in, check-out and the coordination of hotel services.
Serves as the primary contact for all guests throughout their stay.
Provides customer service by answering questions, resolving issues, and coordinating with other hotel staff to meet guest needs.
Multitasks in a fast-paced environment to ensure a smooth and pleasant stay for guests.

Benefits

Paid holidays after one year of service
Paid time off that begins accruing on day one
Sick leave for team members in Oregon and Washington after 90 days of employment
Medical, dental, and vision insurance
Company-paid life insurance
Employee assistance program
Retirement planning options such as a 401(k)
Travel discounts
Entertainment discounts
Monthly recognition programs
Referral bonuses
Community volunteer opportunities
Social events