Hotel Guest Service Representative

BMI Hospitality Management•Kailua-Kona, HI

4d•Onsite

About The Position

The Holiday Inn Express & Suites Kona is looking to hire a Guest Service Representative. This role involves greeting guests, managing check-ins and check-outs, handling reservations, processing financial transactions, and maintaining excellent customer relations. The position requires a friendly, cheerful, and courteous demeanor, along with the ability to stay informed about hotel and local activities to assist guests.

Requirements

Ability to type 40+wpm
Able to stand for extended periods of time
Able to lift up-to 20 lbs.
Must be able to work weekends and holidays

Nice To Haves

Strong Computer skills, including Microsoft Office
Able to learn new web applications
Previous customer service experience preferred
Strong work ethic

Responsibilities

Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction
Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and help guests with directions and area activities
Controls and records financial transactions at the front desk
Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone
Maintains a friendly, cheerful, and courteous demeanor at all times
Performs other duties as assigned, requested, or deemed necessary by management
Contributes and maintains established information and communication sources such as department and front desk log books to enhance department communications and operations
Aids other associates and departments to contribute to the best overall performance of the department and the hotel
Ensure safety by following the safety and sanitation procedures and reporting suspicious activity to management