Part-Time Guest Service Representative (Centralia, WA)

Iqon Hospitality • Centralia, WA

5h

About The Position

Varsity Collection Hotels is seeking a friendly and professional Guest Service Representative to manage reservations, check guests in and out, and assist guests with needs and requests during their stays. The role requires excellent customer service skills and the ability to work efficiently in a fast-paced environment. The position is part-time and based in Centralia, Washington.

Requirements

• Strong communication and interpersonal skills.
• Ability to multitask and handle a high-volume workload.
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems.
• Flexibility to work evenings, weekends, and holidays as needed.
• Applicants are subject to a standard background check, which may include a criminal history review.

Nice To Haves

• Previous experience as a guest service representative or in a customer service role is preferred.

Responsibilities

• Manage reservations and check guests in and out using a computerized system.
• Handle guest requests, such as booking tours or making restaurant reservations.
• Assist with check-in and check-out processes, including handling payments and issuing keys.
• Answer phone calls and respond to online inquiries in a timely and professional manner.
• Assist with organizing and setting up events and meetings.
• Handle guest complaints and concerns with grace and professionalism.
• Perform light cleaning duties, such as wiping down counters and restocking supplies.
• Perform other duties as assigned.

Benefits

• Competitive salary
• Paid time off
• Medical, dental, and vision insurance
• 401(k) retirement plan (US only)
• Employer RRSP match (Canada only)
• Professional development opportunities
• Positive and supportive work environment

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed